Platform Terms of Use.

Platform Terms of Use

These Platform Terms of Use are a legal agreement between you and isim.ai Pty Ltd trading as Notly.ai, Notly, or any approved Notly brand name (“Notly.ai”, “Notly”, “we”, “our”, or “us”).

These Terms govern your access to and use of the Notly.ai software-as-a-service platform, web application, mobile application, watch application, browser extension, templates, dashboards, workflow tools, integrations, APIs, AI scribe features, clinician assistant features, support materials, and related services that we make available to you (together, the “Platform”).

By creating an account, accessing the Platform, using the Platform, accepting an order form, starting a trial, subscribing to a plan, or allowing an Authorised User to use the Platform, you agree to these Terms, our Privacy Policy, any applicable order form, any data processing terms, and any other written agreement that expressly applies to your use of Notly.ai.

If you use the Platform on behalf of a clinic, medical practice, health service, company, trust, partnership, government body, hospital, university, or other organisation, you represent that you have authority to bind that organisation. In that case, “you” and “your” include both you personally and that organisation.

Key terms

Right to access and use the Platform

Subject to these Terms and any applicable subscription, order form, or written agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the applicable term for your internal clinical, administrative, educational, or business purposes.

You must not, and must not allow any person to:

• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive source code, model architecture, prompts, workflows, or non-public functionality;
• resell, sublicense, white-label, rent, lease, distribute, or provide the Platform as a service bureau or managed service for third parties unless expressly authorised in writing;
• use the Platform to build, train, benchmark, or improve a competing ambient scribe, AI clinical documentation, transcription, coding, or clinician assistant product;
• remove proprietary notices, security controls, usage limits, audit trails, safety features, or access controls;
• introduce malware, harmful code, scraping tools, credential harvesting, or automated misuse;
• use the Platform in violation of law, professional standards, privacy obligations, patient consent requirements, or these Terms.

We may change, suspend, improve, remove, or discontinue any feature, function, template, integration, output format, workflow, or service at any time, subject to any express obligations in a signed written agreement.

Authorised Users and account security

Each Authorised User must use their own login credentials. Login credentials must not be shared, transferred, sold, published, or made available to any other person.

You are responsible for all activity under your account and for ensuring that each Authorised User complies with these Terms, your internal policies, applicable clinical governance requirements, and applicable law.

You must promptly notify us if you become aware of unauthorised access, suspected compromise, incorrect permission settings, misuse of an account, or any need to deactivate an Authorised User.

Customer Administrators may have access to organisation-level settings and, depending on configuration, Output, templates, audit logs, user activity, and other information. You are responsible for ensuring that Customer Administrators are appropriately authorised, trained, monitored, and permitted to access that information.

We may disable or restrict an account, password, feature, or Authorised User if we reasonably believe there has been unauthorised access, misuse, non-payment, breach of these Terms, security risk, privacy risk, clinical risk, or legal risk.

Trials, pilots, demos, and beta features

We may offer free trials, pilots, sandbox environments, demo access, beta features, preview tools, or early-access releases. Trial and beta access is provided only for evaluation unless we agree otherwise in writing.

Trial, demo, and beta features may be incomplete, unstable, limited, experimental, or subject to change. They may not include all security, support, retention, export, uptime, warranty, or service commitments available under a paid enterprise agreement.

You must not use trial, beta, or demo outputs for clinical care, patient communication, billing, coding, official medical records, medico-legal purposes, or regulatory reporting unless your written agreement with Notly.ai expressly permits that use and you perform appropriate review and validation.

We may suspend or end trial, beta, or demo access at any time.

Browser extensions, devices, EHR, and third-party integrations

The Platform may include or connect with browser extensions, mobile applications, Apple Watch or Android watch applications, electronic health record systems, practice management systems, calendar tools, email tools, storage providers, telehealth platforms, dictation systems, billing systems, coding systems, or other third-party services.

You are responsible for ensuring that each integration is configured lawfully and securely, that you have the right to connect the relevant system, and that data flows are consistent with patient consent, workplace policy, privacy law, health records law, and professional obligations.

Notly.ai is not responsible for third-party systems, their availability, accuracy, security, export behaviour, permission settings, or how they process data, except to the extent required by law or expressly agreed in writing.

If separate integration terms apply, those terms apply in addition to these Terms. If there is a conflict, the integration-specific terms apply only to the relevant integration.

Your Data, Usage Data, de-identified data, and Output

As between you and Notly.ai, you retain ownership of Your Data and Output, subject to the rights granted to us in these Terms and any written agreement.

You grant Notly.ai a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, copy, display, modify, create technical derivatives of, and otherwise use Your Data and Output as reasonably necessary to provide, secure, support, monitor, maintain, troubleshoot, improve, and operate the Platform.

Where Platform settings allow, you may choose whether certain data is used to personalise your templates, writing style, workflow preferences, voice attribution, or future outputs. If model-improvement, style-learning, or voice-identification settings are optional, we will handle those functions according to the settings you select and any applicable consent requirements.

We may collect Usage Data about how the Platform is accessed and used, including feature usage, performance information, device/browser information, error logs, audit events, timestamps, and system metrics. We may use Usage Data to maintain security, improve reliability, understand performance, develop features, provide support, and manage subscriptions.

We may use aggregated or de-identified data for analytics, safety, quality improvement, product development, reporting, and research, provided that the data does not identify you, an Authorised User, a patient, or another individual. We will not attempt to re-identify de-identified data except as permitted by law or necessary for security, validation, or compliance.

You are responsible for the accuracy, quality, legality, completeness, and appropriateness of Your Data, and for ensuring that you have the rights, notices, consents, permissions, and authority required to submit it to the Platform.

Retention of Your Data and Patient Recordings

The Platform may allow you to configure retention settings for Patient Recordings, transcripts, drafts, Output, templates, and other data. You are responsible for selecting settings that meet your clinical, legal, privacy, professional, workplace, and record-keeping obligations.

Where available, you may be able to delete recordings immediately after processing, retain them for a limited period, or retain them for the duration of your subscription or agreement. Some data may remain in backups, logs, audit records, support records, billing records, or security systems for a limited period in accordance with our policies and legal obligations.

Deletion from the Platform may not delete information already exported, downloaded, copied into an EHR, emailed, printed, shared with third parties, or retained in systems outside Notly.ai’s control.

You should independently maintain any records that you are legally or professionally required to keep. Notly.ai is not a substitute for your medical record system unless expressly agreed in writing.

Fees, subscriptions, billing, and cancellation

If you purchase a paid subscription, you agree to pay the fees shown at checkout, in an order form, invoice, proposal, subscription page, or other written agreement.

Fees may be charged monthly, annually, per user, per organisation, per encounter, per usage amount, per integration, or according to another plan described at the time of purchase. Unless stated otherwise, fees are exclusive of GST, taxes, duties, levies, bank fees, and third-party charges.

You must provide accurate billing information and keep it current. If payment fails, we may retry payment, suspend access, limit features, downgrade your account, or terminate your subscription after reasonable notice where required by law or agreement.

Subscriptions may renew automatically unless cancelled before the renewal date. If you cancel, you may continue using the paid subscription until the end of the current billing period unless your agreement states otherwise. Fees already paid are non-refundable except where required by law or expressly agreed in writing.

Payments may be processed by a third-party payment provider. That provider may process payment information under its own terms and privacy policy.

Platform rules and prohibited use

You must not use the Platform to:

• engage in unlawful, misleading, harmful, defamatory, discriminatory, abusive, exploitative, or fraudulent conduct;
• process information that you do not have authority to process;
• record a patient, family member, staff member, or other person without required consent or notice;
• submit content that infringes intellectual property, privacy, confidentiality, publicity, contractual, or other rights;
• generate, submit, or rely on clinical documentation without appropriate human review;
• create multiple accounts to avoid fees, usage limits, trial limits, or security controls;
• scrape, crawl, copy, harvest, or bulk extract Platform data or content;
• probe, scan, stress test, or attempt to bypass security controls without written permission;
• use the Platform to create or support malware, surveillance abuse, credential theft, spam, phishing, or harmful automation;
• override safety filters, clinical warnings, review steps, attribution labels, or output controls;
• use the Platform in a way that could harm patients, clinicians, Notly.ai, third parties, or public trust in healthcare documentation.

Scribe and clinician assistant restrictions

The Platform may assist with consultation capture, transcription, summarisation, drafting, structuring, referral letters, discharge summaries, coding prompts, team workflows, and clinician assistant functions.

The Platform is intended to support, not replace, clinician reasoning. It must be used only as an adjunct to professional judgment, direct patient assessment, clinical context, and appropriate review.

You and your Authorised Users are solely responsible for:

• assessing each patient directly and considering their individual circumstances;
• checking whether transcripts, summaries, notes, letters, codes, and suggestions are accurate, complete, and clinically appropriate;
• verifying medications, allergies, doses, investigations, imaging, diagnoses, observations, examination findings, management plans, referrals, and follow-up instructions;
• deciding whether any suggested test, procedure, treatment, referral, coding decision, discharge instruction, or intervention is appropriate;
• ensuring final documentation meets medico-legal, professional, billing, coding, and workplace requirements.

Notly.ai does not provide medical advice, diagnosis, treatment, prescribing advice, billing advice, coding advice, legal advice, or emergency advice. The Platform and Output are not intended to diagnose, treat, cure, or prevent any disease or health condition.

You must not rely on the Platform without human oversight to create, finalise, sign, submit, bill, code, prescribe, refer, discharge, or communicate clinical information.

You must not use the Platform as an emergency medical service, autonomous clinical decision-maker, replacement medical record, or substitute for professional review.

Feedback and suggestions

You may provide feedback, comments, ideas, feature requests, workflow suggestions, template suggestions, bug reports, or other recommendations. You grant us the right to use that feedback without restriction, payment, attribution, or obligation to you.

Feedback must not contain confidential information, patient information, third-party proprietary information, or information you are not authorised to disclose unless we have expressly approved the method of submission.

No warranties and limitation of liability

To the maximum extent permitted by law, the Platform, Content, integrations, templates, and Output are provided on an “as is” and “as available” basis.

We do not warrant that the Platform or Output will be accurate, complete, current, uninterrupted, secure, error-free, clinically appropriate, fit for a particular purpose, compatible with every system, or free from harmful components.

To the maximum extent permitted by law, Notly.ai is not liable for indirect, incidental, special, consequential, exemplary, punitive, or economic loss, including loss of profit, revenue, goodwill, opportunity, data, business, clinical workflow interruption, system downtime, reputational damage, or loss arising from reliance on Output.

To the maximum extent permitted by law, our total liability arising out of or in connection with the Platform or these Terms is limited to the greater of AUD $100 or the fees paid by you for the Platform in the three months before the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be lawfully excluded, restricted, or modified under the Australian Consumer Law or other applicable law.

External sites and third-party services

The Platform may contain links or integrations with third-party websites, software, services, models, infrastructure, payment processors, hosting providers, analytics providers, support tools, EHR systems, practice management systems, telehealth providers, storage providers, communication tools, or app stores.

We do not control third-party services and are not responsible for their content, availability, accuracy, security, terms, privacy practices, pricing, uptime, or support unless expressly required by law or agreed in writing.

Your use of third-party services may be subject to their own terms and policies.

Your representations and warranties

You represent and warrant that:

• you have authority to enter these Terms and use the Platform;
• you and each Authorised User are at least 18 years old and, where applicable, appropriately qualified, registered, credentialed, supervised, or authorised;
• you have obtained all required patient consents, recording consents, notices, permissions, and authorisations;
• you have the right to submit Your Data to the Platform and permit Notly.ai to process it as described in these Terms;
• Your Data does not infringe or violate third-party rights, privacy obligations, confidentiality obligations, professional obligations, or applicable law;
• you will maintain records of consents and authorisations where required;
• you will not submit information that is prohibited by your organisation, by law, by professional requirements, or by these Terms.

If we reasonably request evidence of authority, consent, or compliance, you must provide it to the extent lawful and appropriate.

Indemnification

You agree to indemnify and hold harmless Notly.ai, its related bodies corporate, officers, directors, employees, contractors, advisers, licensors, suppliers, affiliates, and representatives from and against claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from or connected with:

• your breach of these Terms;
• your misuse of the Platform, Content, or Output;
• Your Data, including any allegation that it was submitted, recorded, used, or disclosed without authority or consent;
• your clinical, billing, coding, legal, professional, or business decisions;
• your negligence, misconduct, fraud, misrepresentation, or violation of law;
• your infringement of intellectual property, privacy, confidentiality, or other third-party rights.

Compliance with applicable laws

You are responsible for complying with all laws, regulations, professional standards, clinical governance requirements, privacy requirements, health information requirements, employment obligations, workplace policies, billing requirements, coding requirements, consent requirements, and record-keeping obligations that apply to your use of the Platform.

If you use the Platform outside Australia, you are responsible for ensuring that your use complies with local law. If you are subject to HIPAA, GDPR, UK GDPR, state health records laws, My Health Record requirements, or other specific frameworks, additional written terms may be required.

You must not use the Platform where doing so would breach sanctions, export controls, privacy law, healthcare law, professional obligations, patient consent requirements, or any restriction in your workplace or regulator’s policies.

Term, termination, suspension, and data export

Your right to access and use the Platform starts when you accept these Terms or when your subscription, trial, pilot, or order form begins, and continues until cancelled, expired, suspended, or terminated.

We may suspend or terminate access if you fail to pay fees, breach these Terms, create security risk, create privacy risk, create patient safety risk, misuse the Platform, infringe rights, or if required by law.

On termination, your right to access the Platform ends. You are responsible for exporting any required Output, records, templates, or data before termination or within any export period we make available.

Where technically and legally possible, and subject to payment of outstanding fees, we may reasonably assist with export of Your Data in a format we support. After any applicable export period, we may delete Your Data, except for backups, logs, audit records, billing records, legal records, security records, or other information retained under our policies or legal obligations.

Sections that by their nature should survive termination will continue, including ownership, data, confidentiality, feedback, warranties, liability, indemnity, compliance, dispute resolution, and miscellaneous provisions.

Dispute resolution and governing law

Before starting court proceedings, either party should first try to resolve any dispute in good faith by written notice and reasonable negotiation.

This does not prevent either party from seeking urgent injunctive, equitable, or protective relief where necessary to protect intellectual property, confidential information, privacy, security, systems, data, patients, users, or legal rights.

These Terms are governed by the laws of Queensland, Australia, unless a different governing law is required by a signed written agreement. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from those courts.

If the correct Notly.ai legal entity is incorporated or principally located outside Queensland, this clause should be reviewed before publication.

Health Data and Privacy Addendum

20.1 Privacy and health information

Where Notly.ai processes personal information, health information, sensitive information, or patient information, we will process that information in accordance with our Privacy Policy, these Terms, any applicable data processing agreement, and applicable law.

You acknowledge that health information is sensitive and may be subject to stricter privacy, confidentiality, security, access, correction, breach notification, and record-keeping requirements.

20.2 Security safeguards

We will use reasonable administrative, technical, and organisational safeguards designed to protect Your Data against unauthorised access, loss, misuse, interference, disclosure, alteration, and destruction.

You are responsible for your own safeguards, including device security, browser security, endpoint protection, user access controls, role permissions, staff training, local downloads, exports, printed notes, and information copied into third-party systems.

20.3 Breach notification

If we become aware of a data breach involving Your Data that requires notification under applicable law or a written agreement, we will notify you in accordance with those requirements.

Contact details

Questions about these Platform Terms may be sent to:

Notly.ai
Legal entity: isim.ai Pty Ltd
ABN/ACN: 80 674 541 854
Email: support@notly.ai
Address: 259 Archer Street, The Range, Queensland, Australia
Website: https://notly.ai

© 2026 Notly.ai. All rights reserved.